FAQ

Frequent questions


About Copyright & Infringements


  • What is Intellectual Property?

    According to the law, intellectual property is a set of legal principles that protect the results of human ingenuity: it includes brands, symbols, logos, images and names. The main intellectual property rights (copyright, trademarks, patents, industrial designs and geographical indications) are internationally recognized as subjects of law. However, their protection is largely entrusted to national legislation.

  • What is an Intellectual Property Infringement?

    Intellectual property infringement can have serious civil and criminal consequences for those who commit it and can lead to commercial, and therefore economic, damage for companies. It occurs when unauthorized parties use or violate the intellectual property rights of others. There are different types of violation: of copyright, of rights relating to trademarks and counterfeiting, of patents or of the right to a person's image. More specifically, in the online world, it can concern brand impersonation, copyright infringements due to the huge sharing of pirated content online, product design imitations (or counterfeiting), domain name disputes, infringements of patents.  

  • What are the benefits of brand and product protection?

    Our protection solutions are designed to provide you with full visibility of online threats and possible applicable enforcement actions: our monitoring services collect data that provides valuable insights to make informed business decisions, from the selective distribution system to your online brand reputation . Furthermore, a non-secondary advantage is the protection of the online consumer which ultimately improves customer loyalty.

  • Why was my content removed? / Why did I get a takedown notice?

    In the notification that was delivered to you, the motivation is included, in any case it is probable that you have published content without authorization. We advise you in the future to be careful not to violate the Terms of Use of the site you are using.

  • Is it possible to request the withdrawal of the notification sent by DcP?

    It is always possible to request the withdrawal of the notification of infringement. The request can be made by following the procedures indicated by the internet platform on which the violation occurred or by contacting us directly. To proceed, it is necessary to document the authorization to use the intellectual property being reported.

  • What happens if I don't have permits or licenses?

    In cases where a user does not have permission to the content they have uploaded, the removed content cannot be restored. We also suggest paying attention to the platforms' Terms of Service, there may be procedures that penalize users in the event of multiple reports which also lead to the removal of the entire account.

  • What can I do if my social media account has been suspended?

    DcP requires the removal of the individual contents (URL) on which the violation can be found, unless it is a report of identity theft (e.g. brand impersonation). DcP, therefore, is not directly involved in choosing the conditions that lead to the closure or suspension of accounts, which remains at the discretion of the platform. We therefore advise you to read the Terms of Service provided by the platform and to contact it directly.

  • How can I help stop copyright infringement?

    Anyone can help fight copyright infringement. If you see a site that you believe is sharing content or protected works without a license or authorization, report it to us at this address copyright@dcpmail.it.


About DcP


  • What services does DCP offer?

    We use the best technologies for web monitoring and for the removal of illegal content - from brand abuse to counterfeit products - starting from the in-depth study of the customer and his business needs. We make our knowledge available to offer a multi-level and multi-channel approach in order to protect customer rights on the web, from marketplaces to social networks, by acting against infringements of intellectual and industrial property.

  • Can DcP detect in which channels and what level of counterfeiting/piracy my company is experiencing?

    Many brands are unaware of the violations that exist online, especially given the continued emergence and spread of online platforms on which there is no official presence or constant supervision. With proprietary tools and professional tools, DcP is able to identify threats and violations by monitoring various digital channels, including multiple e-commerce platforms, major search engines such as Google, social networks and surveillance of WHOIS name registries to domain.

  • How much does it cost to protect my brand and products online with DcP?

    Our services are highly customizable because they are built to meet individual needs: for this reason, the price varies according to the markets, the frequency of monitoring, the channels and the number of products you want to protect. Contact us to request a quote.

  • Can the findings collected by DcP be presented in a legal proceeding?

    All the information we collect online can be used as supporting documentation in any legal proceeding to demonstrate the protection activity undertaken. The violation notification process is tracked, identifiers are assigned to simplify reporting.

  • How do I contact DCP?

    If you need to report a violation, you can write to us at infringement@dcpmail.it. Otherwise you can find our contacts here.

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